Dennis R. Mannisto

(use: P.O. Box 212, Northville, MI 48167)

413 W. Hoover #5, Ann Arbor, MI 48103

ph.: [734]-709-0158 (cell, 24 hr)     e-mail: at yahoo.com, address me as denmanni

Does: Writing / editing / analysis: marketing, technical, academic, proposals, RFPs, books, manuals.

Summary: A life of writing and research for business, often ancillary to duties.  Skilled with PCs; wide breadth of knowledge acquired from diverse fields and enterprises.

Portfolio: http://www.freewebs.com/reliablewriting/portfolio.htm

Writing:

Business / corporate / government

·         Wrote new business proposal for I.T. Risk Assessment for local government (City of Detroit / Compuware Corporation)

·         Wrote or revised five 100 pg “Proposal Process” documents: Desktop Inventory, Desktop Migration, Windows 2000 Migration, Network Assessment, and Network Security Assessment (Compuware Corporation, internal project)

·         Wrote Network Security Assessment Proposal Processes (Compuware Corporation, internal)

·         Wrote 80 pg. global Y2K facilities compliance plan, augmented with PowerPoint presentation, distributed worldwide (Ford Motor Land Services / Compuware Corporation)

·         Wrote 100 page I.T. policy book for hospital system (Oakwood Hospital / Compuware Corporation)

·         Wrote and compiled data for commercial real estate marketing proposal for Chicago realtor to sell suburban office buildings (Hayes Phase Group, Palatine, IL)

·         Wrote marketing proposals and PR to ad agency clients of commercial (broadcast) video post-production company (Producers Color Service)

·         Wrote B-2-B marketing material for commercial (broadcast) video post-production company (GTN Industries)

Academic / Scholarly

·         Wrote master’s thesis for physician’s MBA from student’s original research; nominated as “paper of the year” but declined by physician-student (freelance / Reliable Writing LLC)

·         Wrote MBA thesis for pharmaceutical rep (student) from student’s original research (freelance / Reliable Writing LLC)

Technical

·         Wrote manual for custom Order Entry software (Producers Color Service)

·         Wrote manual for small scheduling application (Ford Motor Co Fordstar / Compuware)

Grants / Proposals / RFPs

·         Wrote or co-wrote Federal funding grants and proposals in response to USDOL RFPs (State of Michigan / Kelly Services)

·         Co-wrote new business / marketing proposals (400 pg replies to RFPs) for City of Detroit Police & for City Water & Sewer GIS (City of Detroit / Compuware Corporation)

·         Wrote arts grant applications for individual artists, generated ~$2,000/appl. (freelance / Reliable Writing LLC)

·         Wrote marketing proposals to agency clients for commercial (broadcast) video post-production company (Producers Color Service)

·         Wrote business plans for startups in telecommunications and web-based sales and some ads (freelance)

Magazine / Other

·         Wrote industry-specific marketing articles for TV post-production co. (GTN Industries)

·         Newspaper news and news briefs (college newspaper, 3 years)

·         "Antique Stereo Photography" - Antiques & Collectibles, Lexington, KY 12/92.

·         "Know Your Own Business" - The Engraver's Journal, Brighton, MI, 8/85

·         "Talking to Our Parts" - Touchstone, Royal Oak, MI, 7/96

·         "Notes on the Celestine Prophecy" - Phenomenews, Southfield, MI 1/95

·         Wrote handbooks for students at 2 colleges (U. Mich.-D ‘72, Schoolcraft ‘71.)

·         Poetry in The Little Square Review, (Fall 1972), Literary Arts Journal (fall 1974), Keek (March 1973); ~100 unpublished songs (words & music.)

·         Scripts: one-act play in Literary Arts Journal (1974); unproduced sitcom script for cancelled series (written as a sample).

Editing

·         Revised and edited 450 pg. Employment Service training manual – and assisted with training (State of Michigan, Dept. Labor and Economic Growth, Bureau of Workforce Programs / Kelly Services assignment, Detroit MI, in 2004)

·         Edited architect’s Ph. D. thesis, radically clarifying student’s original work.

·         Revised and standardized 300 pg. institutional “Emergency Response Plan” for community college; an MSWord® multi-part master document (Oakland Community College / Today’s Office Staffing)

·         Edited hundreds of business documents (almost all employers & clients)

·         Edited hundreds of news stories (college student newspapers)

Analysis

Business / corporate

·         Analyzed local and state strategic and operational employment service plans (State of Michigan / Kelly Services)

·         Interpreted Federal and State laws & regulation and applied it in policies (State of Michigan / Kelly Services)

·         Prepared analytic spreadsheets and reports for Federal, State, and local administrators (State of Michigan / Kelly Services)

·         Analyzed business process to co-develop custom mainframe order-entry software with systems analyst on DEC-VAX mainframe; menu driven, multi-user.  NO REVISIONS NEEDED for a decade!  (Producers Color Service)

·         Analyzed medical insurance processing so as to systematize data entry.  (Blue Cross Network / Manpower Temp. Services)

·         Streamlined business process by creating user-friendly macro driven Lous123® financial and portfolio spreadsheets (Super Video Corp.)

·         Consulted and then set up small business startups with financial spreadsheets, projections, etc. in MSExcel® (ACN, an MLM)

·         Researched numerous business processes, background/history and academic fields to support projects with scant information.

·         Interviewed managers, subject experts, clients, and such both in person and by phone.

Customer Service

·         Intense phone work: Coordinated, accepted, & wrote phone orders (80/day +changes) from advertising agencies for 1,000's of "dubs" per day, coordinated all work of three depts., shipped 800 pieces per day, overnight & bill accurately (8 years at Producers Color Service)

·         More coordination & O/E, same as above (2½ years at GTN Industries)

·         Teaching ESL ‑ English as a Second Language ‑ to corporate students, tutorial and classroom (PALS International, Access International, and freelance)

·         Tele-campaign to upgrade credit-score software (TRW [now Experian] / Alternative Resource Corp., Chicago, IL)

·         Tele-campaign for Ford Motor Co to expand fleet leasing (Ford Motor Credit / Phoenix Service, Southfield, MI)

·         Sales, one-on-one, of mutual funds; Series 6 license lapsed for disuse (First Investors Corp., New York, NY)

·         Sales retail, video equipment, movie rentals (Super Video Corp.)

·         Sales, long distance service, one-on-one, business and personal accts. (ACN, an MLM)

·         Direct social service to the unemployed, disabled, and indigent (State of Michigan)

PC, Software, Apps. & Languages

Business / corporate

·         Created user-friendly VB macro driven spreadsheets in MSExcel® for “idiot proof” data entry (Blue Cross Network / Manpower Temp. Services)

·         created PC based order entry system TV advertising post house (GTN Industries)

·         VAX environment – served as expert-user for custom O/E software; some VUE editing (producers Color Service)

·         MS Windows® environments:

·         MSWord®, master user; speed: 55 wpm if transcribing, multi-part master docs, etc.

·         MSExcel® with VB macros ** standardized testing: highest score … ever! **

·         PowerPoint®

·         Macromedia Dreamweaver

·         and minor custom and obsolete apps.

·         Personal familiarity with MIDI and music notation software

Special Knowledge(s)

·         Software development

·         Governmental processes

·         Avid amateur architecture student

·         Medical terminology

·         Math: calculus, financial and statistical analysis (not strong, but it’s there)

·         Generally regarded and once tested as exceptionally bright

Hard work:

·         House painting (independent, during / after college)

·         Carpentry laborer (independent, during / after college)

·         Mason’s laborer, hand-mixing and hauling “mud,” brick, slate, stone (independent)

·         Hand-digging trenches, fence post holes, landscaping (independent)

·         Postal sorting clerk, three years, no errors (USPS, college part time)

·         Daily piano practice since childhood, with some 12 hour pre-performance sessions

‑  E m p l o y e r s  ‑

Reliable Writing LLC (own co)     Writer and analyst                     Ann Arbor, MI    Mar 2002 to present.

University of Michigan                      temp                             Ann Arbor, MI            Feb - Jun 2007

Kelly Services                             Writer and analyst                      Detroit, MI         May 2004 to Apr 2006.

PALS International                      Teacher, ESL                             Troy, MI            May 2003 to present.

Access International                   Teacher, ESL                              Ann Arbor, MI    July ‘03 to Aug ‘03.

Today’s Office Staffing                Technical Writer                         Southfield, MI    Feb-Dec ‘02

Compuware Corporation             Technical Writer                         Farmington, MI  7/97 12/01

Manpower Temporary Service    Spreadsheet Analyst                  Farmington, MI  1994 to 1996

Alternative Resources Corp        Customer Service Rep.               Southfield, MI    1994 to 1995

Independent Consulting               Writer and analyst                     Farmington, MI  1993 to 1994

GTN Industries                         Sr. Coordinator, Customer Svc      Oak Park, MI      1990 to 1993

Producers Color Service          Sr. Coordinator, Customer Svc      Southfield, MI    1984 to 1990

other work:                                                                                       1975 to 1984

State government work [5 years across 3 depts., interviewing & writing 3-5 reports per week];

Retail video sales & service; real estate research.

3 years at US Postal Service.  Musician since childhood.

E d u c a t i o n

University of Michigan                                                     at Dearborn, MI

B.A. - August 1975 -- Psychology major included 30 hrs English and 18 hrs math (calc. and stat.)

Schoolcraft Community College                       Livonia, MI, through 1971

P u b l i c a t i o n s

SEE portfolio online at http://www.freewebs.com/reliablewriting/portfolio.htm

Writing samples available – some proprietary work can be viewed, but not released.